Improving Capacity Planning and Operations with a Digital Planning Twin

Defining the Objective

FedEx Office is comprised of nearly 2,200 retail stores, 15,000 employees, 18 commercial print facilities, and a nationwide transportation fleet. Tom DeGreve, Managing Director of Production Strategy & Engineering for FedEx Office, supported by advisement from Pierre Mawet, Managing Director of Supply Chain & Operations at Accenture NA, set out to better understand the complexities of print for the company’s customers, costs associated with transportation and production, and how to best meet demand at any given time. Greater insight into these areas would inform operational improvement and resource adaptability for enhanced customer relationships and better business overall.